Privacy Policy - Summary

PRIVACY POLICY - EXECUTIVE SUMMARY

Hi there! This is a summary of our privacy policy. For complete information, see the detailed version.

WHO ARE WE?

LoadFront, S.L. - A Spanish cloud services company

Contact: privacy@loadfront.com
Data Protection Officer: M Carmen Aguilera (lopd@atico34.com) - Grupo Ático34, S.L.
Infrastructure: Our own servers in Spain (GlobalSwitch Madrid)

WHAT DATA DO WE COLLECT?

For all visitors

IP address (full for 30 days, then only country)
Basic browser information

If you have an account

Connection IP address (stored for one year to show your recent sessions and their origin)
Email and password (encrypted)
API usage logs

Billing data (name, tax ID, address)
Payment data (processed by banks, not stored by us)

If you register domains

Data required depending on the type of domain

WHAT DO WE USE YOUR DATA FOR?

Purpose	Legal basis	Optional?
Providing you the service	Contract	No
Legal billing	Legal obligation	No
Newsletters and offers	Your consent	Yes
Security and operations	Legitimate interest	No
Technical analytics	Your consent	Yes

Your control: You can turn all optional processing on/off from your panel.

This includes the prelaunch mailing lists (waitlist and “how we build loadfront”), which may include advertising about new services and pricing, only if you gave explicit consent when subscribing. Unsubscribe any time via the link in each email, no account needed.

HOW LONG DO WE KEEP YOUR DATA?

Billing data: 6 years (legal obligation)
Service contracts: 6 years (legal obligation)
Tax data: 4 years (legal obligation)
Marketing: Until you withdraw consent
Access logs: 6 months
Your content: Deleted immediately when you delete it (up to 90 days in backups; 12 months if held in an archival copy)

Links to regulations: Commercial Code | General Tax Law

Spanish/European providers

Ruralvia/Revolut: Payments
Acumbamail: Communications
Openprovider: Domain registration
Grupo Ático34 (Spain): Our DPO
Suárez-Bárcena Asesores (Spain): Accounting/tax advisory services

Does it leave Europe?

NO. All your account data stays in Spain, on our own servers. Only if you choose services in other locations does your content go where you decide.

YOUR RIGHTS

You have full control:

From your panel

View all your data
Correct information
Download everything in multiple formats
Delete optional data
Manage consents

By email (privacy@loadfront.com)

Complete account deletion
Specific inquiries
Objection to processing

Response time: 30 days maximum, typically 48 to 72 business hours.

COOKIES

We only use 1 essential technical cookie, to keep your session active, plus a couple of technical entries in your browser (not cookies) to suggest and remember your language. None of this identifies you; full detail in the Cookie Policy.

No tracking, no ad networks, no third-party cookies.

Full information: Cookie Policy

SECURITY

Robust encryption
Our own servers in Spain
24x7 monitoring
Security-trained staff
GDPR compliance audits
€300,000 civil liability insurance (Hiscox)

LIABILITY AND JURISDICTION

Liability limitation (personal data): Maximum the amount paid in the previous 12 months.

Jurisdiction:

Consumers: Courts of your domicile
Businesses: Courts of Ciudad Real

QUESTIONS?

Contact us:

General: privacy@loadfront.com
DPO: lopd@atico34.com

Spanish Data Protection Agency: www.aepd.es (if you’re not satisfied)

FULL TRANSPARENCY

What sets us apart:

Data always in Spain/EU
No tracking cookies
A designated professional DPO
Granular control for you
Realistic technical deletion timelines
Annual transparency reports

READ THE FULL VERSION for all the technical and legal details.

In force since: September 12, 2026 · Version 1.0