Terms and Conditions - Summary
The short version of our terms and conditions.
TERMS AND CONDITIONS - EXECUTIVE SUMMARY
Hi there! This is a summary of our general Terms and Conditions. For complete information, see the detailed version.
THE ESSENTIALS
- By using loadfront, you accept these terms
- Each specific service may have its own additional terms (which prevail over the general ones for that service)
- If you have a registered account, we always give you advance notice if something important changes (30 days for significant changes)
- Keep your information up to date and use our services legally
- If you’re an EU consumer, you have 14 days to withdraw without giving a reason
- We take care of the infrastructure, you take care of your content
GETTING STARTED
- You create an account with your personal data, processed according to our Privacy Policy
- You sign up for services from your panel, our APIs, or by email
- If you sign up via API, it’s your responsibility to check the current price before activating
BILLING
| Model | How it works |
|---|---|
| Prepaid | You pay before use (monthly/annual) |
| Pay-as-you-go | You pay only for what you consume |
| Mixed | A combination of both |
- Automatic renewal unless cancelled at least 1 day in advance
- Non-payment: we notify you 7 days before suspending anything
- Payment: card, transfer, or direct debit, always in euros
- Invoices: electronic by default; paper on request (Spain only)
YOUR RIGHTS AS AN EU CONSUMER
- 14-day right of withdrawal with no explanation needed, full refund within a maximum of 14 days
- Exceptions: services you’ve already started using with your consent, non-reusable configurations (e.g. domains), or already fully performed services
- For disputes: Spanish consumer arbitration, regional Arbitration Boards, or specialized mediation
YOUR CONTENT, YOUR RESPONSIBILITY
- You’re solely responsible for what you upload or generate with our services
- Prohibited content: illegal, fraudulent, defamatory, malware, misleading advertising, or content that infringes third-party rights
- We may remove content that breaches these terms
SHARED RESPONSIBILITY
| loadfront handles | You handle |
|---|---|
| Physical and network infrastructure | Security of your services and access |
| Security of our own systems | Updates to your OS/apps |
| Availability, on a best-effort basis | Backups of your content (crucial!) |
| Service functionality | Legal compliance for your own data |
SERVICE LEVELS
We’re in launch phase and don’t yet publish a formal Service Level Agreement (SLA) with availability percentages or automatic compensation. As the service matures, we’ll publish specific, measurable commitments.
PORTABILITY AND EXIT
- Free export tools in standard formats
- 30-day grace period after cancelling to export all your data; if you have VMs, they’re blocked irreversibly the moment you cancel (to prevent abuse) and deleted once the grace period ends
- A deletion certificate available on request
- No penalties for switching providers
LIABILITY LIMITS
- Maximum, the amount paid in the 12 months prior to the incident
- €300,000 professional civil liability insurance (Hiscox)
- We don’t limit liability for willful misconduct, gross negligence, or data protection breaches
IF THINGS GO WRONG
- Complaints: technical support from your panel or email hi@loadfront.com
- Response time: 72 business hours for acknowledgment, 7 business days for resolution
- Breach: we may suspend access, with a prior chance to fix it except in serious cases
- Applicable law: Spanish law
- Consumers: Courts of your domicile
- Businesses: Courts of Ciudad Real
CONTACT
General email: hi@loadfront.com
Privacy: privacy@loadfront.com
READ THE FULL TERMS for all the legal details.
Effective date
© 2026 LoadFront, S.L. All rights reserved.
This document is permanently available at https://www.loadfront.com/legal/terms-and-conditions/summary/