Terms and Conditions - Summary

TERMS AND CONDITIONS - EXECUTIVE SUMMARY

Hi there! This is a summary of our general Terms and Conditions. For complete information, see the detailed version.

THE ESSENTIALS

By using loadfront, you accept these terms
Each specific service may have its own additional terms (which prevail over the general ones for that service)
If you have a registered account, we always give you advance notice if something important changes (30 days for significant changes)
Keep your information up to date and use our services legally
If you’re an EU consumer, you have 14 days to withdraw without giving a reason
We take care of the infrastructure, you take care of your content

GETTING STARTED

You create an account with your personal data, processed according to our Privacy Policy
You sign up for services from your panel, our APIs, or by email
If you sign up via API, it’s your responsibility to check the current price before activating

BILLING

By the hour: every started hour is billed in full, with a monthly cap per machine
Billed in arrears: the invoice is issued on the 1st for the previous month
Founder pricing: the first 60 machines keep it as long as they stay active and are paid for, including when resized
No lock-in: delete a machine whenever you like and it stops being billed that same hour
Non-payment: we notify you 7 days before suspending anything
Payment: card, SEPA direct debit (businesses and self-employed) or each invoice’s payment link; occasionally, bank transfer. Always in euros
Invoices: electronic by default; paper on request (Spain only)

YOUR RIGHTS AS AN EU CONSUMER

14-day right of withdrawal with no explanation needed, from the panel or by email; you pay only for what you’ve used
Exceptions: non-reusable configurations or already fully performed services
For disputes: Spanish consumer arbitration, regional Arbitration Boards, or specialized mediation

YOUR CONTENT, YOUR RESPONSIBILITY

You’re solely responsible for what you upload or generate with our services
Prohibited content: illegal, fraudulent, defamatory, malware, misleading advertising, or content that infringes third-party rights
We may remove content that breaches these terms

SHARED RESPONSIBILITY

loadfront handles	You handle
Physical and network infrastructure	Security of your services and access
Security of our own systems	Updates to your OS/apps
Availability, on a best-effort basis	Backups of your content (crucial!)
Service functionality	Legal compliance for your own data

SERVICE LEVELS

We’re in launch phase and don’t yet publish a formal Service Level Agreement (SLA) with availability percentages or automatic compensation. As the service matures, we’ll publish specific, measurable commitments.

If maintenance requires restarting your machines, we give you at least 7 days’ notice, except for critical security patches.

PORTABILITY AND EXIT

Free export tools in standard formats
30-day grace period after cancelling to export all your data; if you have virtual machines, they’re frozen when you cancel (to prevent abuse), you can ask us to export their disks during the grace period, and they’re deleted once it ends. The grace period isn’t billed, unless you undo the cancellation: then we bill their disks as those of a stopped machine
A deletion certificate available on request
No penalties for switching providers

LIABILITY LIMITS

Maximum, the amount paid in the 12 months prior to the incident
€300,000 professional civil liability insurance (Hiscox)
We don’t limit liability for willful misconduct, gross negligence, or data protection breaches

IF THINGS GO WRONG

Complaints: technical support from your panel or email hi@loadfront.com
Response time: 72 business hours for acknowledgment, 7 business days for resolution
Breach: we may suspend access, with a prior chance to fix it except in serious cases
Applicable law: Spanish law

Consumers: Courts of your domicile
Businesses: Courts of Ciudad Real

CONTACT

General email: hi@loadfront.com

Privacy: privacy@loadfront.com

READ THE FULL TERMS for all the legal details.

In force since: October 7, 2026. Version 1.2

Version history

Version 1.2 October 7, 2026
Virtual machines are frozen when you cancel, and if you undo the cancellation during the grace period, we bill their disks for those days.
Version 1.1 October 7, 2026
We adapted billing to virtual machines, by the hour with a monthly cap, and added founder pricing, payment methods, withdrawal from the panel, disk export during the grace period and advance notice of maintenance.
Version 1.0 September 12, 2026
First published version.